Customer Care
Refunds & Returns
Every bar and jar is made by hand, and we want you to love what you receive. If something isn't right, here's how we can help.
Damaged in shipping
If your order arrives with packaging damaged during shipping, you're eligible for a refund. Please email us photos of the damage, then ship the product back to us within 15 days of receiving it.
Opened products
We do not accept returns or offer refunds on soaps, creams or lip balms once they have been opened.
Exchanges
Unopened products can be exchanged for another product of your choice. Your return must reach us within 15 days of the date you received your order. Once it arrives, we'll send your new product.
Refunds on unopened products
We offer refunds on unopened products when we receive them back within 15 days of the date you received your order, along with a short reason for the return. Reasons may include:
- You selected the wrong product by mistake
- You received the wrong item
- You can no longer afford the purchase and would like to send it back unopened
Return shipping & refund timing
- Return shipping is paid by the customer, unless we sent you the wrong order. In that case, we'll cover it.
- Original shipping charges are not refunded.
- Refunds are issued once your return arrives back to us.
How to start a return
Email us at info@jeaniesmagnificentsoapsandcreams.com with your order number and the reason for your return or exchange. For shipping damage, please attach photos of the package and product. We'll reply with the next steps.